Customer Service Representative

1 month ago


Derrimut, Victoria, Australia Michael Page Full time
About the Role

We are seeking a highly organized and detail-oriented Customer Service Officer to join our team in Derrimut. As a key member of our operations team, you will play a vital part in ensuring smooth operations and delivering exceptional customer service.

Key Responsibilities
  • Enter purchase orders promptly and accurately, ensuring timely delivery of materials and packaging.
  • Review customer-supplied materials and packaging, informing clients of any shortages and communicating with the planning team to meet production schedules.
  • Manage orders for customer-supplied materials, updating and maintaining client open order reports and sharing them with clients as necessary.
  • Invoice client orders and send Certificate of Analysis (COA) and Packing Advice (PA) to designated clients.
  • Collaborate with the dispatch team to fulfill client requests and maintain a client-focused approach, assisting clients in achieving their objectives through exceptional service.
Requirements
  • Impeccable attention to detail and accuracy.
  • Strong communication and literacy skills.
  • Proficiency in standard computer applications.
  • Ability to understand and follow instructions effectively.
  • A true team player with a resilient, positive outlook.
What We Offer
  • Derrimut Location on site 5 days a week.
  • $37 - $40 per hour plus superannuation.
  • A globally renowned business with a supportive team environment and progression opportunities.


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