Customer Service Representative

3 weeks ago


Derrimut, Victoria, Australia Bulla Dairy Foods Full time
Customer Service Officer

Bulla Dairy Foods is a proud Australian family-owned business with a rich history of crafting high-quality dairy products. We're seeking a skilled Customer Service Officer to join our team and provide exceptional support to our customers.

Key Responsibilities:
  • Manage customer inquiries and provide prompt, accurate, and friendly responses via phone and email.
  • Handle incoming orders with precision, ensuring stock availability and keeping customers and Bulla Account Managers informed of any updates.
  • Investigate customer claims and resolve issues swiftly, documenting all interactions in our system.
  • Contribute to our culture of continuous improvement by identifying opportunities to enhance service quality.
  • Assist with 3PL coordination and inventory/order management to support seamless operations.
Requirements:
  • 1-2 years' experience in a Customer Service role, preferably within the FMCG, Manufacturing, or Transport industry.
  • SAP knowledge and Microsoft Suite proficiency.
  • Effective time-management and prioritization skills.
  • Ability to effectively communicate with internal and external stakeholders.
  • Strong attention to detail and high data accuracy.
  • Ability to work in a fast-paced environment.
What We Offer:
  • A hybrid working model with flexible work-from-home arrangements.
  • Opportunities for professional growth within a supportive team environment.
  • A great cultural environment in a proud, Australian family-owned business.
  • A Short-Term Incentive Program.
  • Corporate clothing allowance.
  • Delicious take-home products.
  • Free parking at all our sites.

We're committed to fostering a diverse, equitable, and inclusive culture where everyone feels valued and respected. If you're passionate about delivering exceptional customer service and contributing to our company's success, we encourage you to apply.



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