Customer Service Officer

3 weeks ago


Derrimut, Victoria, Australia Michael Page Full time

About Our Client

Our client is a global leader in manufacturing and warehousing solutions, operating with year on year growth and a commitment to excellence. They provide outstanding services to clients worldwide.

Job Description

As a Customer Service Officer, you will play a vital part in ensuring smooth operations and superior customer service. Your responsibilities will include:

  • Entering purchase orders promptly and accurately.
  • Reviewing customer-supplied materials and packaging, informing clients of any shortages during ordering.
  • Following up with clients for timely provision of materials and packaging to meet production schedules.
  • Managing orders for customer-supplied materials and communicating them to the planning team.
  • Updating and maintaining client's open order reports, sharing them with clients as necessary.
  • Invoicing client orders and sending Certificate of Analysis (COA) and Packing Advice (PA) to designated clients.
  • Collaborating with the dispatch team to fulfil client requests.
  • Maintaining a client-focused approach, assisting clients in achieving their objectives through exceptional service.
  • Adhoc administrative tasks.

The Successful Applicant

The ideal candidate will possess:

  • Impeccable attention to detail and accuracy.
  • Strong communication and literacy skills.
  • Proficiency in standard computer applications.
  • Ability to understand and follow instructions effectively.
  • A true team player with a resilient, positive outlook.
  • Enthusiasm for learning new skills in a fast-paced environment.
  • Troubleshooting capabilities.

What's on Offer

  • Derrimut Location on site 5 days a week.
  • $37 - $40 per hour plus superannuation.
  • Globally renowned business with supportive team environment and progression opportunities.


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