Customer Service Officer
3 weeks ago
About Our Client
Our client is a global leader in manufacturing and warehousing solutions, operating with year on year growth and a commitment to excellence. They provide outstanding services to clients worldwide.
Job Description
As a Customer Service Officer, you will play a vital part in ensuring smooth operations and superior customer service. Your responsibilities will include:
- Entering purchase orders promptly and accurately.
- Reviewing customer-supplied materials and packaging, informing clients of any shortages during ordering.
- Following up with clients for timely provision of materials and packaging to meet production schedules.
- Managing orders for customer-supplied materials and communicating them to the planning team.
- Updating and maintaining client's open order reports, sharing them with clients as necessary.
- Invoicing client orders and sending Certificate of Analysis (COA) and Packing Advice (PA) to designated clients.
- Collaborating with the dispatch team to fulfil client requests.
- Maintaining a client-focused approach, assisting clients in achieving their objectives through exceptional service.
- Adhoc administrative tasks.
The Successful Applicant
The ideal candidate will possess:
- Impeccable attention to detail and accuracy.
- Strong communication and literacy skills.
- Proficiency in standard computer applications.
- Ability to understand and follow instructions effectively.
- A true team player with a resilient, positive outlook.
- Enthusiasm for learning new skills in a fast-paced environment.
- Troubleshooting capabilities.
What's on Offer
- Derrimut Location on site 5 days a week.
- $37 - $40 per hour plus superannuation.
- Globally renowned business with supportive team environment and progression opportunities.
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