Airfreight Customer Service/Operations Coordinator

7 days ago


Melbourne, Victoria, Australia Six Degrees Executive Full time
The Company:
Six Degrees Executive is a global biopharma/lifescience/healthcare logistics provider that offers custom-built logistics solutions for highly sensitive and critical products. We work with leading brands in the space on impactful projects.

The Role:
As a key member of our busy team, you will play a vital role in ensuring operational excellence in our service. Your duties will include high-level touch points with customers across multiple communication channels to initiate their supply chain and logistics requirements and provide daily updates. You will also assist with various approval, documentation, and quality control processes, working closely with internal teams to ensure accuracy of information flow to customers. Additionally, you will identify and communicate potential process improvements.

About You:
We are seeking a detail-oriented and relationship-focused individual with previous experience in a similar role within airfreight operations or customer service in a time-sensitive, biopharma, cold chain, or complex freight or logistics organization. You should have a global mindset, understanding of import/export operations, global geographies, and time zones. Excellent communication skills, both written and verbal, are essential. You will be able to engage with customers around product and services offerings with a solutions-focused mindset.

What's in It for You?
Join a global business known for innovation and commitment to customer service. Enjoy flexible working policies, including work-from-home options and flexible hours. Our Tullamarine location offers on-site parking. You will have an individual professional development plan with a global approach, work in an environmentally conscious environment, and be part of a strong focus on innovation and continuous improvement. You will also receive a global benefits package.

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