Retail Operations Coordinator

5 days ago


Brisbane, Queensland, Australia Empire Group Full time
About the Role

The Empire Group is a well-established family-owned retailer with a national presence, comprising two retail brands and a service and manufacturing arm. As a Stock Office Assistant, you will play a crucial role in ensuring the efficient processing and dispatch of products to our retail stores.

Key Responsibilities:

  • Supporting the Logistics Manager and Stock Support Team Leader in maintaining accurate stock levels and efficient inventory management.
  • Providing excellent store enquiry assistance via inbox or phone, ensuring seamless customer experiences.
  • Ticketing stock accurately and efficiently, streamlining processes for easy tracking.
  • Releasing incoming stock and assisting with stock reshuffles to maintain optimal inventory levels.
  • Picking and transferring stock as required, meeting strict deadlines.
  • Creating workshop and repair tickets, prioritizing quality control.
  • Fostering positive relationships with store teams and internal associates, promoting a collaborative environment.
  • Assisting with new store setups and refits, ensuring seamless transitions.
  • Maintaining cleanliness and organization within Stock Support workspaces.
  • Collaborating with the team to place orders effectively, minimizing delays.
Requirements

To excel in this role, you will require:

  • Previous experience in jewellery retail, preferably with a similar company size and structure.
  • A willingness to travel domestically and engage with store teams, fostering strong relationships.
  • Proficiency in computer skills, particularly Microsoft Office - Excel, with a focus on data analysis and accuracy.
  • Excellent organizational skills, with attention to detail and a proactive approach.
  • High-level communication skills, enabling effective collaboration and issue resolution.
  • Analytical and problem-solving skills, driving continuous improvement.
  • The ability to remain focused and productive under pressure, adapting to changing circumstances.
  • A positive attitude, demonstrating a 'do what it takes' mindset to achieve results.


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