Senior IT Infrastructure Specialist

9 hours ago

Perth, Western Australia beBeeTechnical Full time $90,000 - $130,000
Elevate Your IT Career

We're a dynamic team committed to driving technological excellence. Our goal is to empower our professionals to reach new heights, cultivate talent, encourage leadership, and celebrate success.

As an experienced and technically astute System Administrator, you'll tackle high-severity infrastructure and system issues, ensuring optimal performance and reliability for valued clients.

About the Role
  • You'll serve as a primary point of contact for complex, high-severity technical issues and escalations, providing swift and efficient resolution.
  • You'll conduct thorough analyses of recurring problems to identify root causes and implement effective preventive solutions across client systems.
  • You'll collaborate directly with clients on critical escalations, offering clear, timely updates, technical explanations, and actionable next steps.
Key Responsibilities:
  • Advanced Troubleshooting & Escalation Management
  • Root Cause Analyst
  • Client Communication Champion
  • System Administration Expertise
  • Tier 2/3 Escalation Handling
  • Proactive System Monitoring
  • Solutions-Service Bridge
  • Documentation Custodian
  • Process Improvement Contributor
Required Qualifications & Skills:
  • Extensive Technical Expertise
  • Infrastructure & Network Management
  • Cloud & Security Knowledge
  • RMM & PSA Tools Proficiency
  • Problem-Solving & Service Focus
Benefits & Perks:
  • Fantastic remuneration package with opportunities for progression and growth
  • Break-out career opportunity in cyber security, cloud, and ICT infrastructure delivery and design
  • Client responsibility and active decision-making in ICT direction
  • Ongoing development through study and certification opportunities
  • Flexible work arrangements
  • Mentorship and personal development support
What We Offer:
  • A talented Senior Solutions Development Team to support your growth
  • Passionate, fun, and motivated team members to collaborate with

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