
IT Infrastructure Specialist
1 day ago
Future Logic is seeking a skilled IT support specialist to join our team. As an IT support specialist, you will play a critical role in ensuring the smooth operation of our technology infrastructure and providing exceptional service to our clients.
Job Description:The ideal candidate will have 2-4 years of experience in MSP work, with a strong foundation in Microsoft 365, Windows, and Azure. You will be responsible for handling support tickets, performing advanced troubleshooting, and escalating incidents as needed.
- Handle support tickets and perform advanced troubleshooting across diverse systems (networking, servers, cloud, security)
- Bridge frontline support and senior engineering—own incidents end-to-end and escalate smartly
- Support project deployments and contribute to improving SOPs and documentation
- 2–4 years MSP experience; strong M365, Windows; foundational Azure
- Perth-based, unrestricted work rights, WA licence + car (site visits)
- $75k–$95k + super (DOE), paid time for certs, mentoring, structured 30/60/90 plans
- WFH flexibility is possible after probation; we have clear WFH guidelines when it's appropriate
Screening questions → TestGorilla technical assessment → CV review → 20-min phone interview → culture test → on-site panel
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