Customer Service and Fraud Prevention Specialist

3 days ago


Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

About Us

Commonwealth Bank of Australia is a leading financial institution that prioritizes customer satisfaction and security.

Job Overview

We are seeking a highly motivated Customer Service and Fraud Prevention Specialist to join our team. This role involves resolving customer disputes, detecting and preventing fraud, and ensuring customers have a positive banking experience.

Salary

The estimated annual salary for this position is $65,000 - $80,000 AUD, depending on location and experience.

Key Responsibilities

  • Respond to customer inquiries and resolve disputes in a timely and professional manner
  • Detect and prevent potential fraud cases through thorough analysis and communication with customers
  • Collaborate with internal teams to ensure seamless customer service and effective fraud prevention
  • Maintain accurate records and reports to track performance and identify areas for improvement

Requirements

To be successful in this role, you will need:

  • Strong customer service skills and the ability to build trust with customers
  • Excellent analytical and problem-solving skills to detect and prevent fraud
  • Effective communication and teamwork skills to collaborate with internal teams
  • A strong work ethic and ability to meet productivity goals

Benefits

We offer a range of benefits, including:

  • A competitive salary package
  • Ongoing training and development opportunities
  • A supportive and inclusive work environment


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