Customer Service and Fraud Prevention Specialist
3 days ago
About Us
Commonwealth Bank of Australia is a leading financial institution that prioritizes customer satisfaction and security.
Job Overview
We are seeking a highly motivated Customer Service and Fraud Prevention Specialist to join our team. This role involves resolving customer disputes, detecting and preventing fraud, and ensuring customers have a positive banking experience.
Salary
The estimated annual salary for this position is $65,000 - $80,000 AUD, depending on location and experience.
Key Responsibilities
- Respond to customer inquiries and resolve disputes in a timely and professional manner
- Detect and prevent potential fraud cases through thorough analysis and communication with customers
- Collaborate with internal teams to ensure seamless customer service and effective fraud prevention
- Maintain accurate records and reports to track performance and identify areas for improvement
Requirements
To be successful in this role, you will need:
- Strong customer service skills and the ability to build trust with customers
- Excellent analytical and problem-solving skills to detect and prevent fraud
- Effective communication and teamwork skills to collaborate with internal teams
- A strong work ethic and ability to meet productivity goals
Benefits
We offer a range of benefits, including:
- A competitive salary package
- Ongoing training and development opportunities
- A supportive and inclusive work environment
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