Audiovisual Solutions Specialist

4 weeks ago

Frenchs Forest, New South Wales, Australia Pro Av Solutions Full time
About the Role

We are seeking a skilled and experienced Audiovisual Solutions Specialist to join our team at Pro AV Solutions. As an AV Technician Concierge, you will be responsible for providing top-tier audio-visual support to our clients, ensuring seamless technical experiences for their events and presentations.

Key Responsibilities
  • Technical Support: Set up, operate, and troubleshoot AV equipment, including displays, unified conferencing systems, audio devices, microphones, and control systems.
  • Client Assistance: Serve as the main point of contact for the client, assisting them with any AV or tech requirements and ensuring all events run smoothly.
  • Maintenance: Conduct regular inspections, maintenance, and testing of AV equipment to ensure optimal performance and minimise downtime.
  • Event Support: Collaborate with event coordinators to understand AV requirements for various events and presentations; provide technical support throughout.
  • Troubleshooting: Quickly diagnose and resolve AV-related issues to minimise disruption.
  • Documentation: Maintain accurate logs and reports for equipment usage, maintenance, and any technical issues.
  • Training: Provide basic training and guidance to users on AV equipment and systems as needed.
Requirements
  • A minimum of 3 years' experience in an AV technical support role.
  • Technical certification in AV or a related field is preferred.
  • Strong interpersonal skills with a client-focused mindset and ability to work effectively under pressure.
  • Proficient in operating AV systems, video conferencing technology, and troubleshooting AV hardware/software issues.
  • Commissioning, programming knowledge and experience is beneficial.
  • Strong problem-solving skills and attention to detail.
  • Ability to handle multiple tasks and adapt quickly to changing needs and environments.
  • Excellent communication skills and customer-focused attitude.
  • Excellent time management and organisational skills.
  • Positive and motivated attitude.
About Us

We believe that our people are our greatest asset, and we value and reward committed team members. We offer a competitive remuneration package, access to ongoing training and professional development opportunities, employee assistance programs, and more.

We encourage applications from candidates with disabilities, of all ages and genders, Aboriginal and Torres Strait Islanders, and diverse community groups. Your application will be treated with the strictest confidence.

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