Transform Customer Experiences as a Service Designer

13 hours ago

Sydney, New South Wales, Australia beBeeDesign Full time $60,000 - $120,000
Service Design Opportunity

We are seeking a skilled Service Designer to join our team and contribute to shaping customer experiences.

  • This role involves partnering with cross-functional teams to embed customer experience best practices in product and service development, improvement programs, and associated operational processes.
  • You will be a customer champion, leveraging your expertise in design methodologies and tools to identify, measure, and resolve customer needs and painpoints across the end-to-end customer lifecycle.

Key Responsibilities:

  • Supporting the end-to-end strategic design process throughout design-led projects, participating in all aspects of the service design approach from scoping through to research, synthesis, mapping, and recommendations.
  • Developing and maintaining a CX toolkit consisting of key artefacts such as customer journey frameworks, customer needs repositories, and DVF canvases.
  • Developing service blueprint templates and customer journey maps based on customer research.
  • Applying CX methodologies and tools across people and process.
  • Undertaking gap analysis and facilitating cross-functional workshops to support the identification of gaps and opportunities against customer experience standards, driving incremental improvements as measured by NPS, tNPS, and other customer satisfaction measures.

Requirements:

  • 3 years of experience working in service design or a related field.
  • Tertiary degree in design or a related field with transferrable skills.
  • Experience working in a fast-paced service industry or organisation that is highly complex and regulated with rapid change.
  • Strong communication and facilitation skills across large cross-functional teams.
  • Experience applying CX/HCD methodologies and tools resulting in tangible actions and outcomes.
  • Experience working on or leading e2e design-led projects, including conducting qualitative customer research, synthesis, concept sketching, ideation, DVF methodology, and double diamond methodology.

Benefits:

  • A flexible hybrid way of working (from home and office).
  • 'Stay Connected Mobile' - access to a free mobile plan.
  • 'Stay Connected NBN' - access to a free NBN 100 plan.
  • 'Your Leave' - an additional 4 days of leave to be used whenever you like, every year.
  • Access to TPG Learning Hub platform and internal development opportunities.
  • Access to Corporate Partner Discounts.

What We Offer:

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