ServiceNow Technical Expert

5 days ago

Melbourne, Victoria, Australia beBeeServiceNow Full time $140,000 - $150,000
Technical Lead for ServiceNow Operations

This role oversees the optimal delivery of ServiceNow managed services by all members of the ServiceNow Operations team.

A technical hands-on leader, this individual will provide technical escalation and operational support to team members in our Operations team.

Key Responsibilities:
  • Oversee optimal delivery of ServiceNow managed services.
  • Support the delivery of enhancements and deployment of new features.
  • Resolve complex configuration and integration challenges.
  • Act as a technical escalation point for Operations team members.
  • Triage and monitor workload to ensure high-quality delivery of work within SLA.
  • Lead technical day-to-day activities including stand-ups, escalations, coaching with the team.
  • Work closely with the ServiceNow Operations Manager to deliver on the team strategy.
Requirements:
  • 5+ years in a ServiceNow Developer/Engineer position.
  • A creative, strategic, and thoughtful leader with a can-do approach.
  • Strong knowledge across a few ServiceNow modules.
  • Proven experience managing multiple tasks in a busy environment.
  • Ability to describe ServiceNow Best Practices.
  • Excellent communication and customer service skills.
  • Willingness to learn and grow.
  • Relevant Industry certifications such as ITIL, ServiceNow CSA, ServiceNow CIS.
Benefits:
  • Genuine flexible work environment.
  • Strong investment in training and upskilling.
  • Mature team environment with a high level of engagement.
  • Facilities for socializing and relaxing.
  • Lots of company social events.
  • "Me Days" ~ equivalent to 1 extra week of annual leave.

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