Luxury Housekeeping Operations Manager

24 hours ago


Brisbane, Queensland, Australia Silk Hospitality Full time
About the Role

We are seeking a highly experienced and skilled Luxury Housekeeping Operations Manager to join our team at Silk Hospitality in Brisbane. This is a full-time permanent role that requires flexibility to work weekends.

Key Responsibilities
  • Lead and manage the housekeeping team, ensuring delivery of high-quality services to our clients.
  • Establish and implement operational procedures and standards to meet Silk's high benchmarks.
  • Manage employee hiring, rostering, and performance, with a focus on providing excellent customer service skills training.
  • Plan and coordinate the activities of the housekeeping team, including inspections to ensure standards are met.
  • Work closely with all departments to maintain a well-presented hotel environment.
Requirements
  • Prior experience as a leader in a similar position, preferably in a 4 or 5-star luxury brand.
  • Excellent communication and problem-solving skills, with the ability to drive results within a team.
  • Able to remain calm under pressure and adapt to fast-paced environments.
  • Competent with computer systems and Microsoft Office Suite.
What We Offer
  • Employee perks and benefits, including discounts at local services.
  • Coaching, mentoring, and upskilling opportunities.
  • A supportive work culture with opportunities for internal promotions.


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