Assistant Housekeeping Manager

4 weeks ago


Brisbane, Queensland, Australia Echo Entertainment Group Full time

About the Role

The Assistant Housekeeping Manager will play a pivotal role in shaping the success of our hotel operations at The Star Brisbane. Reporting directly to the Executive Housekeeper, this position offers a unique opportunity to collaborate in establishing, executing, and assessing service standards.

Key Responsibilities

  • Promote meticulous attention to detail and inspire exceptional guest experiences
  • Establish clear daily performance targets for Housekeeping Supervisors and oversee the service workflow and performance of all team members
  • Effectively handle the scheduling and rostering of the housekeeping department while adhering to operating budgets
  • Conduct pre-arrival inspections of VIP guests' rooms to ensure that room presentation aligns with the required standards
  • Continuously monitor guest service within the department, ensuring that it is effective and efficient, meeting both guest requirements and The Star Brisbane's standards

Requirements

  • Tertiary Qualifications in a hospitality or business field
  • Extensive hotel experience in a high-volume environment
  • Demonstrated experience leading professional hospitality teams
  • Strong communication skills with competent computer literacy

About Us

The Star Entertainment Group is committed to creating a diverse, equitable, and inclusive workplace that contributes to exceptional experiences for our guests, a great place to work for our team members, and positive outcomes for our communities.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.



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