Housekeeping Operations Manager

3 weeks ago


Brisbane, Queensland, Australia Echo Entertainment Group Full time

Housekeeping Services Supervisor Opportunity



The Star Brisbane is seeking a skilled and experienced Housekeeping Services Supervisor to join our team. As a key member of our hotel operations, you will be responsible for overseeing the day-to-day cleaning operations, ensuring guest privacy and security, and delivering exceptional guest experiences.



Key responsibilities will include:




  • Coordinating the cleaning schedules and staff to ensure all rooms are maintained to hotel standards
  • Monitoring and reporting maintenance requests and addressing any issues promptly
  • Supporting the team during peak periods and providing guidance and training as needed
  • Ensuring all relevant guest information is shared with the team to provide a personalized experience
  • Resolving guest concerns and complaints in a professional and diplomatic manner


Requirements include:




  • Leadership experience in a similar supervisory position
  • Previous experience within a 5-star property or integrated resort
  • Property Management System Opera experience is desirable
  • Strong communication and interpersonal skills, with high-level computer literacy


This is a fantastic opportunity for an experienced and motivated individual to take on a key role in our hotel operations. If you are passionate about delivering exceptional guest experiences and have the skills and expertise to succeed in this role, we encourage you to apply.



About Us



The Star Entertainment Group is a leading gaming and entertainment company with operations in New South Wales and Queensland. Our Queen's Wharf Brisbane development is a $ billion project that will deliver four new luxury hotels, over 50 new food and beverage experiences, and significant luxury retail, as well as restored heritage buildings and residential apartments.



We are committed to creating a diverse, equitable, and inclusive workplace that values the unique perspectives and contributions of all our team members. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ individuals, Australia's First Nations Peoples, and people with disabilities.



At The Star, we offer a range of flexible working options, a supportive leadership team, and opportunities for career growth and development. We are an equal opportunity employer and are committed to making a positive impact in our communities.



Learn more about our company culture and values at thestar.com.au/careers.



How to Apply



If you are motivated and passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter outlining your experience and qualifications, to careers@thestar.com.au.



We look forward to hearing from you.



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