Customer Experience Champion

4 days ago

Gold Coast, Queensland, Australia beBeeAmbassador Full time $58,000 - $70,000
Job Description">

This is a unique position that allows you to work across multiple facets of our operations, including reception, housekeeping, guest activities, and food and beverage. You will have opportunities to develop your skills and gain exposure to all operational aspects of our properties.

Your responsibilities include:

  • Welcoming guests to the property and ensuring their check-in process is seamless.
  • Creating, promoting, and planning guest activities, including social events and activities to ensure our guests stay engaged and entertained.
  • Ensuring the property and guest rooms are maintained to the highest standards, including laundry and managing any maintenance or safety issues efficiently.
  • Maintaining food hygiene and compliance, preparing and serving food and beverages, including coffee making/barista duties.
  • Ensuring adherence to all policies and procedures to ensure the safety of yourself and others.
Required Skills and Qualifications

You will need to possess exceptional interpersonal and communication skills, enjoy providing guests with a fun and engaging service, and possess good attention to detail and organisational skills.

Experience in customer service, hospitality, or a similar role is ideal.

Flexibility to work a rotating roster, including nights, weekends, and public holidays, is essential.

RSA certification is required, and a First Aid certificate is desirable.

Benefits

As a member of our team, you can expect to be treated with dignity and respect.

We offer professional learning and development opportunities, health and wellbeing programs, and access to benefits and discounts through our national network.

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