Senior Customer Interaction Specialist

1 week ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $58,000 - $60,000

Job Role Summary

We are seeking an individual with exceptional customer interaction skills to join our team in assisting customers with product inquiries, orders and returns. The ideal candidate will have a strong ability to resolve customer complaints in a timely and professional manner.

Key Responsibilities:

  • Process orders accurately and maintain up-to-date customer records
  • Collaborate with internal teams to ensure seamless customer experience
  • Develop excellent communication and interpersonal skills to build trust with customers
  • Solve complex problems efficiently
  • Multitask in a fast-paced environment while maintaining high levels of productivity

Required Skills and Qualifications:

  • College diploma or equivalent qualification
  • Minimum 1 year of customer service experience
  • Strong problem-solving abilities and analytical thinking
  • Proficiency in Microsoft Office and customer service software applications

Benefits:

  • Potential performance-based bonuses after successful completion of probation period

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