Senior Customer Interaction Manager

5 days ago

Sydney, New South Wales, Australia beBeeCustomerExperience Full time $100,000 - $120,000
About the Customer Experience Role

We are seeking a skilled professional to manage customer interactions throughout their vehicle sales journey.

Key Responsibilities:
  • Develop comprehensive product knowledge and provide expert information during demonstrations.
  • Sell finance and insurance products to in-store team members, working with the central financial services team to process applications as required.
  • Explain product benefits and features, establishing strong rapport with customers using interpersonal skills and anticipating their needs.
  • Assist with customer inquiries regarding vehicles, aftermarket products, and financial services.
  • Maintain professionalism when dealing with customers and deliver a 'Customer First' experience.
About You:

You are a customer-focused individual who thrives in a dynamic sales environment. You are passionate about cars, technology, and helping people find the perfect solution for their needs. You will bring a balance of sales drive and genuine care, always aiming to deliver above expectations.

Your skills and experience include:

  • Proven sales experience is essential.
  • You are accountable for your work, ensuring high standards.
  • You have previous experience with finance and insurance.
  • You can multitask in fast-paced environments.
  • You possess strong written and verbal communication skills.
  • You are proficient in Microsoft Office and confident using digital platforms.
  • You are available to work Saturdays (with a weekday off in lieu).

We offer a supportive team environment, thorough training, career development opportunities, and a range of employee benefits including discounts on vehicle purchases.

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