Customer Service Representative

15 hours ago


Macquarie Park, Australia WOW Recruitment Full time
{"title": "Customer Service Representative - Night Shift", "content": "Customer Service Representative - Night Shift

WOW Recruitment is seeking a skilled Customer Service Representative to join our team in Macquarie Park. As a key member of our Medical Logistics client, you will be responsible for providing exceptional customer service and support.

Key Responsibilities:

  • Manage inbound calls efficiently and effectively
  • Coordinate order bookings and modifications, ensuring seamless communication with stakeholders
  • Accurately input data into systems in a timely manner
  • Assist Coordinators/Allocators with job-related inquiries and changes
  • Address customer concerns, including pricing and quotations, with professionalism
  • Cultivate strong relationships with carriers and customers
  • Provide administrative and operational support as needed
  • Contribute to refining and enhancing existing policies and procedures

Requirements:

  • Previous customer service experience in an office environment
  • Experience of working in medical or logistics would be preferred
  • Strong communication and problem-solving skills
  • Proficiency in Microsoft Office and web-based tools
  • Ability to work independently

What We Offer:

  • Competitive salary and superannuation
  • Free gym membership
  • Vibrant office culture with regular social events
  • Ample career advancement opportunities in a growing business

At WOW Recruitment, we are committed to providing a supportive and inclusive work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.", "lang_code": "en-US"}



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