Client Services Consultant

3 weeks ago


Ringwood, Victoria, Australia Slater and Gordon Lawyers Full time
About Us

Slater + Gordon Lawyers is a leading personal injury and class actions law firm that prioritizes its clients' needs and well-being. Our team is passionate about delivering exceptional service and creating a positive experience for our clients.

Job Summary

We are seeking a Client Services Consultant to join our National Client Care team. As a Client Services Consultant, you will be the first point of contact for our clients, providing exceptional customer service and ensuring a smooth experience throughout their legal journey.

Key Responsibilities
  • Provide exceptional customer service to clients via phone, email, and in-person
  • Respond to client inquiries and concerns in a timely and professional manner
  • Work collaboratively with the legal team to ensure client needs are met
  • Maintain accurate records and reports
  • Participate in ongoing training and professional development to enhance skills and knowledge
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Ability to maintain confidentiality and handle sensitive information
  • High school diploma or equivalent required; post-secondary education an asset
What We Offer

Slater + Gordon Lawyers offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are committed to creating a positive and inclusive work environment that values diversity and promotes work-life balance.



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