Operations and Engagement Director

3 days ago


Melbourne, Victoria, Australia OZiHOUSE GROUP Full time

OziHouse Group is seeking an experienced professional to fill the Operations & Student Engagement role. The ideal candidate will have prior experience in accommodation settings, a strong customer service mindset, and excellent organizational skills.

Key Responsibilities
  • Student Services
    • Act as the primary contact for international students, addressing inquiries and concerns.
    • Assist with onboarding and orientation for a smooth transition.
    • Collaborate with internal teams to ensure students receive necessary support.
    • Develop programs to enhance student engagement and satisfaction.
  • Booking Management
    • Manage reservations and room allocations to maximize occupancy and revenue.
    • Utilize Cloudbeds or similar PMS for efficient booking and record-keeping.
    • Address booking inquiries, cancellations, and modifications promptly.
    • Ensure seamless communication between students, staff, and accommodation partners.
  • Property Management
    • Oversee daily student housing operations and facility management.
    • Conduct regular inspections to maintain safety and quality standards.
    • Coordinate with maintenance teams and contractors for repairs and upkeep.
    • Implement standard operating procedures (SOPs) for operational efficiency.

This role offers a unique opportunity to make a positive impact on international students' lives while working in a dynamic and supportive team environment.



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