Security Awareness Specialist

1 week ago

Melbourne, Victoria, Australia beBeeRenewal Full time $80,000 - $100,000
About KnowBe4

KnowBe4, a leading provider of security awareness training and simulated phishing platforms, serves tens of thousands of organizations worldwide. We empower businesses to tackle the ongoing challenge of social engineering by helping them train employees to make informed security decisions daily.

We've been recognized as a great place to work for women, millennials, and in technology, earning numerous prestigious awards, including Glassdoor's Best Places To Work. Our team values transparency, ownership, and continuous professional development in a welcoming environment that encourages all employees to be themselves.

The TT/SMB Renewal Specialist plays a pivotal role in coordinating with TT/SMB CSMs and customers to provide pricing quotes for renewals and successfully close those opportunities.

Responsibilities:

  • Manage all opportunities within assigned customer portfolios and perform research to understand customer health and account status as it pertains to those opportunities
  • Collaborate with TT/SMB CSMs and Account Managers to strategize on renewals to maximize bookings
  • Conduct discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities
  • Negotiate with customers on opportunities to prevent churn and secure optimal terms
  • Employ pricing strategies that meet company standards, policies, and procedures
  • Generate pricing quotes for renewals
  • Manage your assigned 30, 60, and 90-day opportunity pipeline, weekly and daily forecasts, and meet regularly with the Renewal Specialist Director to review
  • Complete deal sheets in Salesforce for each opportunity accurately
  • Meet and exceed bookings targets and quotas
  • Maintain impeccable administration of your opportunities in the Company's CRM

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