
Deliver Exceptional Customer Experience
2 days ago
We are seeking an experienced Customer Service Officer to deliver exceptional customer service and internal sales support.
- The ideal candidate will have previous experience in a Customer Service position, be process-orientated, driven to deliver exceptional customer service and possess strong numeracy, analytical skills, and attention to detail.
Key Responsibilities include:
- Answering and responding to inbound phone calls regarding product availability, delivery times, quotes, and general enquiries.
- Processing quotes and orders into SAP ensuring details are correct and accurate.
- Processing returns and investigating credits and actions as appropriate.
- Providing regular updates to the Customer Service Manager on stock availability, quality, and service issues.
- Solving customer complaints and issues in a timely manner.
Benefits include an attractive salary and benefits package, ongoing training and support, a rewarding career with development opportunities, and a diverse and supportive work environment.
Pre-employment medical requirements must be met prior to an offer being made.
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Delivering Exceptional Customer Experiences
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Delivering Exceptional Customer Experiences
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