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Healthcare Access Specialist

3 weeks ago

Cleveland, Queensland, Australia beBeePatientAccess Full time $54,000 - $72,000

The patient access representative role is an essential position within healthcare organizations.

">Job Description
  • Assist patients and callers with way-finding, appointment scheduling, pre-service registration, insurance verification, co-pay collection, physician referral, initial screening of patient sign/symptoms, class scheduling, and any other questions or concerns.

Provide a high level of customer service to present a positive impression of the organization.

Interact effectively with diverse populations, demonstrating an understanding of their needs for self-respect and dignity.

Work independently and as part of a team, making decisions and prioritizing tasks in a fast-paced environment.

Demonstrate strong communication, organizational, and interpersonal skills.

Required Skills and Qualifications

Formal Education: High school diploma/GED required

Post-Secondary Education: Coursework in healthcare, accounting, business, public relations, or related field preferred

Experience: One year experience performing customer service or general office support experience in any industry preferred

Contact/Call Center Experience: Preferred

Registration, Insurance Verification/Pre-Certification, Financial Counseling, Patient Accounts: Plus

Population-Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity

Keyboard Accuracy and Microsoft Office Products (Excel, Word, Outlook): Knowledge

Communication, Organizational, and Interpersonal Skills: Demonstrated

Team Environment: Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging fellow team members

Physical Demands: Ability to sit or stand for extended periods up to 12 hours depending on location

Reliable Transportation: Required

Adaptability: Ability to adjust work hours to meet business demands as required

Benefits

Medical, Dental, Vision: Comprehensive benefits program

Basic Life and AD&D, Supplemental Life and AD&D, Dependent Life Insurance, Short-Term and Long-Term Disability, Accident Insurance, Hospital Indemnity, and Critical Illness: Offered

Retail Savings Plan, Flexible Spending Accounts – Healthcare and Dependent Care, Employee Assistance Program (EAP), Identity Theft Protection, Pet Insurance, and Education Assistance: Provided

Daily Pay: Available

Others

Seniority Level: Not Applicable

Employment Type: Full-time

Job Function: Health Care Provider

Industries: Hospitals and Health Care

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