Customer Growth Specialist
7 days ago
About maximising the potential of people. We've grown by solving hard problems, embracing ambiguity and never standing still.
About this roleThis is a role for someone who's curious, commercially minded and ready to lean into complex challenges. As a Mid-Market Customer Success Manager, you'll help our customers do just that — by making learning more accessible, relevant and impactful.
- You'll drive customer adoption, growth and retention in a high-growth global SaaS company.
- You'll partner with customers and colleagues who value learning, innovation and measurable results.
- You'll be part of a collaborative, high-energy team that thrives on curiosity, accountability and outcomes.
- Act as a strategic, trusted advisor to your customers.
- Build deep, multi-threaded relationships across decision-makers and influencers.
- Execute successful onboarding and deployment of learning solutions with cross-functional teams.
- Run data-driven check-ins and Business Reviews to measure success and find opportunities.
- Align learning solutions to each customer's business objectives.
- Proactively identify growth opportunities and partner with Sales to deliver them.
- Monitor and address any potential issues before they escalate.
We offer autonomy with accountability, space to experiment and the opportunity to shape solutions that impact millions of learners worldwide. We don't have all the answers — and that's the point. We figure it out together.
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