Pacific Region Technology Lead

7 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $70,000 - $80,000

We are seeking a customer-centric technology leader to engage and support our customers in the Pacific region, specifically covering Australia and New Zealand. This role will be based in Sydney and work closely with both our sales team and our customers to ensure that the technology components of our products and services are supported.

Key Responsibilities
  • Technical product support: Provide primary point of contact for sales teams and customers, handling both technical and non-technical queries.
  • Diagnosing and resolving technical problems related to software and hardware.
  • Provide clear and effective support via phone, email and in-person interactions.
  • Guide users through solutions with detailed instructions, ensuring a smooth experience.
  • Documenting issues and solutions to build knowledge bases and improve future support.
Customer Project Leadership
  • Work with customers on their projects and assist them in coordinating both internal and external activities.
  • Work with global teams to manage market hardware releases.
  • Work with industry regulators to ensure compliance with local rules and regulations.
Product Training and Subject Matter Expertise
  • Provide training to customers on our solutions.
  • Provide demonstrations to prospective customers as part of the sales process.
Qualifications and Attributes
  • Bachelor's degree in information technology, Computer Science, or a related field and/or 5+ years of experience in technology space, ideally in Point of Sale, Payments, or business targeted technology solutions.
  • Knowledge of the Android operating system.
  • Knowledge of the payments market is highly preferred.
  • Experience working with distributors and partners across the Pacific region (AU & NZ preferred).
  • A self-starter comfortable in working as sole charge within a small team.
  • Excellent communication skills, both written and verbal.
  • Be comfortable working in a fast-paced environment.

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