Customer Service Representative
5 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Personal Banking Advisor. As a key member of our branch network, you will play a vital role in providing exceptional customer service and support to our valued customers.
Job DescriptionThe successful candidate will be responsible for:
- Building strong relationships with customers to understand their financial needs and goals;
- Providing expert advice on transactional and savings banking products and services;
- Referring customers to specialist teams when required;
- Proactively contacting existing customers via phone or email to ensure they are receiving the best possible service.
To succeed in this role, you will need:
- Excellent communication and interpersonal skills;
- A proven ability to work effectively in a team environment;
- Strong problem-solving and analytical skills;
- Ability to learn and adapt to new products and services quickly.
In return for your hard work and dedication, we offer:
- A competitive salary of $60,000 - $80,000 per annum (dependent on experience);
- Ongoing training and development opportunities to help you grow your career;
- A collaborative and supportive team environment;
- A generous parental leave policy and other benefits to support your work-life balance.
Westpac is one of Australia's leading banks, with a proud history of supporting our customers, communities and employees. We are committed to creating better futures together and believe that everyone deserves access to excellent banking services.
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