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Human Centred Interaction Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeConversational Full time $75,000 - $85,000

AI-Powered Conversational Designer Role:

This role involves designing human-centred interactions that facilitate user tasks across various interfaces.

Responsibilities:

  • Write clear, context-aware content for multimodal interactions (e.g. voice, text, visual, gesture)
  • Design structured conversation flows with consideration for escalation, turn-taking, and zero-UI inputs
  • Define agent behaviours and linguistic traits across different use cases and interaction modes
  • Craft personalized interactions using memory, authentication data, and real-time APIs
  • Review conversation performance using telemetry and user feedback to optimize flows and reduce friction

Requirements:

  • 5+ years of experience in content design, conversation design, or interaction design with a focus on AI experiences
  • Expertise in writing clear, adaptive content for multimodal interactions
  • Strong understanding of tone, context, progressive disclosure, and engagement dynamics in AI-led experiences
  • Proficient in using tools like Voiceflow, Dialogflow, Azure OpenAI Studio, and Microsoft Bot Framework
  • Excellent communication and storytelling skills to collaborate with Product, Engineering, and Marketing teams