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Operational Manager
2 weeks ago
Driving Operational Excellence
Relationships Australia Queensland is seeking a dedicated professional to drive strategy and efficiency across operations in South Queensland.
As Head of Operations, you will provide visionary leadership and operational oversight for southern Queensland venues, working closely with colleagues to deliver seamless, high-quality front-line services aligned to purpose and strategic objectives.
You will play a key role in driving operational excellence, embedding cross-functional collaboration, and inspiring teams. You will ensure all southern venues are fully resourced, compliant, and positioned for continuous improvement in outcomes, with a commitment to supporting clients and driving positive change in the community.
Key Responsibilities:
- Work collaboratively with colleagues to align regional strategies and operational goals.
- Lead teams to optimise service delivery and ensure consistent compliance with policies and funding requirements.
- Monitor, analyse, and respond to operational performance data to identify opportunities for improvement and implement effective solutions.
- Oversee budgeting, resource allocation, and financial management to maintain operational efficiency across all southern Queensland venues.
- Drive continuous improvement initiatives, quality assurance, and risk management practices to uphold organisational standards and client safety.
- Foster strong relationships with key stakeholders, including government agencies and community partners.
- Champion a positive workplace culture that values collaboration, accountability, diversity, and inclusion.
What We Offer:
- A flexible, supportive culture that empowers you to thrive at work and at home.
- Salary packaging options to significantly increase your net income.
- Additional paid leave days over the Christmas period.
- Annual leave loading - receive extra pay when you take annual leave.
- Up to 2 weeks of paid study leave each year to support your professional growth.
- Generous parental leave program.
- Medical insurance discounts and free access to our Employee Assistance Program.
About You:
- You are a results-driven leader with extensive experience in senior operational management, ideally within the community services or not-for-profit sector.
- You bring a strategic mindset coupled with strong business acumen, enabling you to drive operational excellence and continuous improvement across geographically dispersed sites.
- Your leadership style is collaborative and empowering, with a demonstrated ability to engage and inspire diverse teams to achieve shared goals.
- You possess excellent communication skills, financial management expertise, and a thorough understanding of compliance, risk management, and funding requirements.
Requirements:
- A relevant undergraduate qualification.
- Proven experience leading and managing diverse teams across multiple locations.
- Strong analytical skills with the ability to interpret financial and operational data to drive informed decisions.
- In-depth knowledge of compliance, risk management, and funding requirements within the community services or not-for-profit sector.
- Exceptional communication and interpersonal skills to build effective relationships with internal and external stakeholders.
- Demonstrated ability to manage change and lead continuous improvement initiatives.
- A collaborative approach, fostering inclusion, accountability, and a positive workplace culture.
- Williness and ability to travel regularly across South Queensland.
