Insurance Claims Specialist

18 hours ago

Sydney, New South Wales, Australia beBeeClaims Full time $90,000 - $120,000

Chubb fosters an inclusive and equitable workplace, welcoming applications from all members of our community. We offer flexible work arrangements to accommodate individual needs and differences.

As a global insurance leader, we operate in 54 countries and territories with over 30,000 employees worldwide. Our extensive product offerings and local operations make us a trusted partner for clients globally.

Your Key Responsibilities

You will manage a portfolio of liability claims, conducting thorough investigations, securing documentation, and verifying accuracy. Your role involves establishing timely reserves, providing exceptional service standards, and exercising good judgement in claim disposition.

Key Accountabilities:

  • Manage a portfolio of liability claims according to Best Practice Guidelines.
  • Analyse first reports to determine loss nature, coverage provided, and scope of injury/damage.
  • Conduct comprehensive investigations of reported claims, including potential fraud, and secure supporting documentation.
  • Establish accurate and timely reserves.
  • Provide outstanding service standards aligned with Best Practice Guidelines.
  • Maintain an active diary to achieve timely claim development and disposition.
  • Documents all claim developments promptly and properly.
  • Exercise sound judgement in evaluating claim final disposition.
  • Negotiate compromise settlements effectively where appropriate.
  • Communicate seamlessly with various stakeholders, including the claim department, customer services, loss control, underwriting departments, finance departments, brokers, insureds, service providers, third parties, and their legal representatives.
  • Pursue subrogation opportunities as applicable.
  • Comply with the Insurance Contracts Act, Insurance Code of Practice, and other relevant statutory rules and regulations.
  • Adhere to legal, regulatory, and internal compliance obligations.
  • Control outside vendor usage, work product, and expenses effectively.

Requirements:

  • Relevant tertiary or insurance industry qualifications.
  • A minimum of 2 years liability claims experience.
  • Broad knowledge of the insurance industry and claims processes.
  • Strong written and verbal communication skills.
  • Effective workflow management skills.
  • Excellent customer service focus.
  • Proven team player.

We value diversity, equity, and inclusion, creating a workplace environment that welcomes everyone. We offer a dynamic and agile environment with continuous development opportunities both locally and globally. Additional benefits include a flexible working approach, education assistance, health and wellbeing initiatives, and a stock purchasing scheme.

We are committed to fostering an inclusive culture where everyone feels valued and respected. Our commitment to diversity and inclusion is reflected in our policies and practices, which aim to create a fair and equitable workplace for all employees.

At our organisation, we believe that every employee has the potential to grow and develop. We offer a range of training and development opportunities to help you build new skills and advance your career.

We also offer a range of benefits to support your physical and mental wellbeing, including access to fitness classes, health screenings, and confidential counselling services.

We are proud to be an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about working in a dynamic and fast-paced environment, we encourage you to apply for this role.

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