Insurance Claims Examiner
16 hours ago
We are seeking a highly skilled Claims Assessor to join our team. As a Claims Assessor, you will be responsible for assessing and managing all claims from complex accident, death, terminal illness, trauma and income protection products in accordance with the policy and procedures, company standards and relevant legislation.
You will assess and pay claims and assist on product and claim enquiries.
This is a part-time, fixed-term contract until the end of February 2026. This is a hybrid role, working three days a week, based in the Sydney CBD.
You will manage all claims with particular focus on complex living benefit claims and Member product and claim enquiries while assisting the Senior Claims Specialist in supporting and mentoring the claims team in the management and assessment of Life claims.
Draw on industry knowledge to identify and monitor key trends and issues in the affecting claims life insurance claims best practice and performance.
Participate in the development of the business plan by contributing ideas and offering expertise in identifying opportunities and challenges in the life insurance industry.
Continuously review claims processes to optimise claims efficiency and performance.
Be continuously aware of member needs and be able to continually refine and deliver quality customer service experience.
Actively engage and cooperate with relevant management and stakeholders to gain feedback on how to improve the member experience.
Follow and support processes and guidelines to efficiently manage the claims process and support the philosophy.
Support a culture of continuous process improvement.
Understand and comply with the external operating and regulatory environment.
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