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Client Service Associate

1 month ago

Sydney, New South Wales, Australia Guidepoint Full time

At Guidepoint, we are seeking a Client Service Associate to join our dynamic team. This role offers an exciting opportunity to build relationships with experts and deliver top-notch service to our clients.

About the Role

We are looking for a highly motivated individual who is passionate about building connections and providing exceptional client service. As a Client Service Associate, you will be responsible for researching industries relevant to client project requests, recruiting elite subject matter experts into our network, and connecting them with clients. Your ability to communicate effectively and work in a fast-paced environment will make you a valuable asset to our team.

Key Responsibilities
  • Review and analyze client research requests to identify the most relevant subject matter experts across geographies, industries, and topics.
  • Utilize various outreach platforms to source new advisors and create professional profiles for client consideration.
  • Screen experts for their suitability for specific client projects and operate with a teamwork mentality to build and maintain strong relationships with Guidepoint employees and advisors.
  • Perform industry research to stay up-to-date on current trends and deliver best-in-class client service.
What You'll Bring
  • Bachelor's Degree with a strong academic record.
  • A proven track record of effective communication and relationship-building skills.
  • The ability to work independently and as part of a team in a fast-paced environment.
  • A strong understanding of the importance of delivering high-quality client service.
What We Offer
  • A competitive salary package, estimated at AU$70,000 - AU$90,000 per annum, depending on experience.
  • A dynamic and supportive work environment that encourages growth and development.
  • The opportunity to work with a leading research enablement platform and contribute to its success.
About Guidepoint

Guidepoint is a leading research enablement platform that helps organizations navigate complex information landscapes. With a global network of over 1.5 million experts, we empower our clients to make informed decisions through on-demand intelligence and research.

As a valued member of our team, you will have the opportunity to contribute to our mission of advancing understanding and empowering decision-making. If you're passionate about building relationships, delivering exceptional client service, and working in a dynamic environment, we encourage you to apply.