Hospitality and Tourism Senior Leadership Roles
1 month ago
We are seeking an experienced Guest Services Manager to join our team at Knox Private Hospital, one of the largest private hospitals in Victoria. As a key member of our support services team, you will be responsible for providing leadership to our non-clinical cleaning, waste, and linen services, ensuring a high standard of service to our patients, staff, and guests.
Key Responsibilities- Manage an Environmental Services team of up to 50-60 individuals
- Provide training and guidance to both new recruits and current staff members
- Organise the rosters
- Financial and budget management
- Ensure strict adherence to all OHS and Infection control procedures
- Previous leadership experience in an Environmental services capacity, ideally from a hospital or in the hospitality sectors
- Previous experience with a computerised rostering system (i.e. Kronos etc)
- Highly developed customer service skills
- Flexibility and adaptability
- Excellent communication and interpersonal skills
- Extensive cleaning knowledge in all surface elements
- Knowledge of OHS and Infection control procedures
- Demonstrated ability to train and upskill staff
Knox Private Hospital is a leading healthcare provider in Melbourne's east and outer east, caring for over 1.2 million people. We offer a range of medical and surgical specialty areas, including highly complex surgeries, and have a 24/7 Emergency Department. Our expert care team of surgeons, specialist doctors, dedicated nurses, and other professionals ensure that our patients receive the highest quality care and experience.
We pride ourselves on working with talented, passionate, and caring people to ensure our patients receive the highest quality care and experience during their stay with us. If you are looking for a challenging yet rewarding job with an organisation that allows you to be a part of something bigger, we encourage you to apply for this exciting opportunity.
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