Empower Customer Success

3 days ago

Sydney, New South Wales, Australia beBeeSuccess Full time $90,000 - $120,000
Senior Customer Success Manager

This role is ideal for a passionate, results-driven professional who thrives on solving complex problems and creating value through tailored solutions.

The successful candidate will play a pivotal role in empowering customers to achieve their goals and maximise the value they receive from our platform and services.

Key Responsibilities:

  • Platform Implementation and Training: Guide new customers through the implementation process, ensuring they are set up for success.
  • Relationship Management: Build and maintain long-term relationships with customers, acting as their primary point of contact and trusted advisor.
  • Customer Advocacy: Understand customer goals and challenges, proactively identifying opportunities for growth and improved outcomes.
  • Retention and Renewal: Monitor customer health metrics to identify at-risk accounts and implement strategies to drive engagement, retention, and renewals.
  • Upselling and Cross-Selling: Identify opportunities to expand the customer's use of the platform and grow revenue.
  • Product Expertise: Stay up-to-date on product features and updates to provide expert guidance and recommendations tailored to customer needs.

The Ideal Candidate:

Qualifications

  • Proven experience in customer success or a related field, with a strong understanding of customer requirements.
  • Exceptional communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.
  • Strong problem-solving and analytical skills, with a customer-centric mindset.
  • Familiarity with customer success software is a plus.

Our Team and Culture

We are a collaborative team that values open communication and supports each other's growth. We strive to create an environment where everyone feels valued and empowered to contribute their best work.

Requirements
  • Global Mobility or Travel Management industry experience is required.
  • Customer success management experience is preferred.
  • Excellent communication and problem-solving skills are essential.

By joining our team, you will have the opportunity to make a meaningful impact and drive tangible success for our clients.

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