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Customer Success Manager

3 weeks ago

Sydney, New South Wales, Australia Monday Full time
This is a Customer Success Manager role with Monday.com based in Sydney, NSW, AU
== Monday.com ==

Role Seniority - mid level

More about the Customer Success Manager role at Monday.com

Description The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys teamwork and taking on new challenges in this dynamic environment. About The Role

  • Build strong relationships with our clients to understand their needs and ensure their success with monday.com

  • Serve as the main point of contact and liaison between clients and the rest of the monday.com team

  • Empower customers to connect their goals and challenges with the solution in monday.com

  • Take ownership of new accounts and manage their onboarding

  • Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product

  • Stay in touch with clients to ensure that they're realizing the full potential of monday.com

  • Build, own, and execute client success and engagement plans

  • Navigate client organizations to uncover additional product applications & opportunities for partnership

  • Spearhead internal cross-functional improvement projects

  • Represent voice of the customer and influence product development roadmap

  • Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities Requirements

  • 2-3 years of B2B SaaS Customer Success experience working with accounts of various sizes

  • Prior experience in Strategy consulting

  • Strong customer-facing and presentation skills with the ability to establish credibility with executives

  • Strong quantitative data analysis skills with proven business insight and judgment

  • Experience in building relationships with senior business & platform stakeholders

  • Experience helping customers deploy and see the value of the products they have purchased

  • Superb written and verbal communication skills

  • Positive attitude, empathy, and high energy

  • Ability to take initiative and adapt

  • BA or BS degree Visa sponsorship for this role is currently not available.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Monday.com team will be there to support your growth.

Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities
  • Build strong relationships with clients
  • Lead online webinars and consultations
  • Represent the voice of the customer
Key Strengths
  • B2B SaaS Customer Success experience
  • Customer-facing and presentation skills
  • Quantitative data analysis skills
Why Monday.com is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Monday.com not with Hatch.