Customer Success Manager

4 weeks ago

Sydney, New South Wales, Australia DoorDash Full time
Door Dash Sydney, New South Wales, Australia Join or sign in to find your next job Join to apply for the Customer Success Manager role at Door Dash Door Dash Sydney, New South Wales, Australia Join to apply for the Customer Success Manager role at Door Dash About The TeamThe Customer Success Team is part of Door Dash's In-Store Business Unit and serves as the heartbeat of our customers.
We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, data and deep product knowledge, always with a customer centric approach.
Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans who are passionate about supporting the hospitality industry.
About The TeamThe Customer Success Team is part of Door Dash's In-Store Business Unit and serves as the heartbeat of our customers.
We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, data and deep product knowledge, always with a customer centric approach.
Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans who are passionate about supporting the hospitality industry.About The RoleWe are looking for a Customer Success Manager to help secure the long-term success of our customers by providing support throughout their entire life cycle including deployment, training, and adoption.
This role is essential in ensuring that our clients are provided with a world-class experience and opportunities to further develop their business.
Through meaningful experiences and innovative technology solutions, we strive to empower restaurant and hospitality operators to deliver world-class guest experiences and help their businesses to thrive.You're excited about this opportunity because you will…Manage your book of business ensuring strong customer health and adoption.
Achieve gross-and-net retention revenue targets while identifying upsell opportunities to pass to our

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