Overnight Telephone Liaison
2 days ago
Job Summary
We are seeking a highly skilled and experienced Overnight Telephone Liaison to join our team at Marriott International. As a key member of our Guest Services team, you will be responsible for providing exceptional customer service to our guests, responding to their inquiries, and resolving any issues that may arise.
Key Responsibilities
- Answer and respond to guest inquiries in a timely and professional manner, providing accurate and helpful information about our hotel and services.
- Process guest requests and resolve any issues that may arise, ensuring that our guests have a positive and memorable experience.
- Operate the hotel's telephone switchboard, connecting and directing calls to the appropriate extension, and taking messages as needed.
- Provide information to guests about room features, property amenities, and local areas of interest, ensuring that they have a comprehensive understanding of our hotel and services.
- Assist guests with accessing internet and guestroom entertainment, ensuring that they have a seamless and enjoyable experience.
Requirements
- Experience in a fast-paced, high-pressure environment is highly regarded.
- Demonstrate high sense of reliability to own overnight shifts.
- A proactive and upbeat demeanor that inspires excellence.
- Keen to take on new challenges and grow within your career.
- Embody a polished professionalism with an audacious approach to creativity; a passionate, and a playful spirit that enriches our environment while creating memorable guest experiences.
About Us
Marriott International is a global hospitality leader, with a portfolio of brands that includes W Hotels, Marriott, and more. We are committed to providing exceptional customer service and creating memorable experiences for our guests. If you are a highly skilled and experienced professional who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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