Court and Tribunal Liaison Specialist

1 week ago

Canberra, ACT, Australia beBeeClientService Full time

The role of a Client Service Officer is pivotal in the operational structure of the Court and Tribunal Services Team.

This team has broad responsibility across both general federal and family jurisdictions for enquiries management, filed document management, Deputy Registrar Support in Family Law, and providing services directly to the judiciary.

Senior CSOs and CSOs can work across both general federal and family law enquiries, including all related practice areas in general federal law. The Courts and the Tribunal have a wide jurisdiction, and Senior CSOs and CSOs must be flexible in their approach to work and be willing to learn and adapt to new procedures. They may also fulfill a training, coaching, and mentoring role and are responsible for monitoring and assisting staff on a daily basis with enquiries of a more complex nature.

Key Responsibilities

  • Provide information and advice relating to court services, procedures, processes, and forms to assist clients in resolving their enquiries and issues.
  • Progress cases by providing administrative services in accordance with court processes, including document lodgement, enquiries management, Registrar support, and receiving and reconciling court fees and charges.
  • Assist in the management of complex cases through the case management system.
  • Work independently within defined rules to apply legislation, guidelines, and court processes.
  • Identify issues and contribute to the resolution of problems.
  • Schedule and prioritise matters for hearing and other interventions to achieve the earliest possible resolution.
  • Liaise with a range of internal and external stakeholders, including Judge's chambers, Registrars and their support staff, managers, legal practitioners, community organisations, and other service providers to assist in the resolution of cases.
  • Coach employees, identify training needs, and provide quality assurance.
  • Collate, analyse, and produce reports as required.

Requirements

  • Flexibility and willingness to learn and adapt to new procedures.
  • Ability to work independently and within a team environment.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Ability to manage multiple priorities and deadlines.

  • Court and Tribunal Services Professional

    14 hours ago

    Canberra, ACT, Australia beBeeCustomer Full time $60,000 - $95,000

    Job Title: Court and Tribunal Services ProfessionalThe Court and Tribunal Services Team plays a pivotal role in the operational structure of the court, with broad responsibility across both general federal and family jurisdictions. Key areas include enquiry management, filed document management, Deputy Registrar Support in Family Law, and providing services...

  • Court Operations Specialist

    18 hours ago

    Canberra, ACT, Australia beBeeAdministrative Full time $69,440 - $105,216

    Job Opportunity: Client Service OfficerThe Court and Tribunal Services Team is a pivotal part of the Court's operational structure with broad responsibility across both general federal and family jurisdictions.We are seeking a skilled professional to work across both general federal and family law enquiries, including all related practice areas in general...

  • Customer Service Specialist

    6 days ago

    Canberra, ACT, Australia beBeeAdministrative Full time $40,000 - $80,000

    Job OverviewThe Court and Tribunal Services Team plays a pivotal role in the Court's operational structure, with broad responsibility across general federal and family jurisdictions for enquiries management, filed document management, Deputy Registrar Support in Family Law, and providing services directly to the judiciary.Main ResponsibilitiesInformation...

  • EOI - Appointment of a Magistrate of the Magistrates Court of the Australian Capital Territory

    3 days ago

    Canberra, ACT, Australia ACT Government Full time

    OverviewThe Attorney-General of the Australian Capital Territory, Ms Tara Cheyne MLA, invites expressions of interest from eligible and suitably qualified people for appointment as a Magistrate to the Magistrates Court of the Australian Capital Territory.Base pay rangeA$420,168.00/yrRole and dutiesThe Magistrates Court of the Australian Capital Territory has...

  • EOI - Appointment of a Magistrate of the Magistrates Court of the Australian Capital Territory

    3 days ago

    Canberra, ACT, Australia ACT Government Full time

    Overview The Attorney-General of the Australian Capital Territory, Ms Tara Cheyne MLA, invites expressions of interest from eligible and suitably qualified people for appointment as a Magistrate to the Magistrates Court of the Australian Capital Territory. Base pay range A$420,168.00/yr Role and duties The Magistrates Court of the Australian...

  • Litigation and Dispute Resolution Expert

    3 days ago

    Canberra, ACT, Australia beBeeDisputeResolution Full time $107,270 - $183,485

    Dispute Resolution SpecialistThe dispute resolution team plays a pivotal role in managing the organization's litigation portfolio, overseeing legal risks associated with claims litigation. They identify and mitigate scheme risks, ensuring strategic alignment throughout the litigation process through collaboration with relevant stakeholders.This specialist...

  • Client Service Officer

    5 days ago

    Canberra, ACT, Australia Clearcompany Full time

    Purpose of positionThe Court and Tribunal Services Team is a pivotal part of the Court's operational structure with broad responsibility across both general federal and family jurisdictions for enquiries management, filed document management, Deputy Registrar Support in Family Law, and providing services directly to the judiciary.Senior CSOs and CSOs can...

  • Only 24h Left Client Service Officer

    5 days ago

    Canberra, ACT, Australia ClearCompany Full time

    Purpose of positionThe Court and Tribunal Services Team is a pivotal part of the Court's operational structure with broad responsibility across both general federal and family jurisdictions for enquiries management, filed document management, Deputy Registrar Support in Family Law, and providing services directly to the judiciary.Senior CSOs and CSOs can...

  • Client Service Officer

    3 days ago

    Canberra, ACT, Australia ClearCompany Full time

    Purpose of positionThe Court and Tribunal Services Team is a pivotal part of the Court's operational structure with broad responsibility across both general federal and family jurisdictions for enquiries management, filed document management, Deputy Registrar Support in Family Law, and providing services directly to the judiciary.Senior CSOs and CSOs can...

  • 24/7 Operations Coordinator

    4 days ago

    Canberra, ACT, Australia beBeeAdministrative Full time $73,995 - $108,830

    Job Role OverviewThe Court and Tribunal Services Department plays a vital role in the operational structure of the court system, with broad responsibility across both general federal and family jurisdictions for enquiry management, document processing, support services to Registrars, and direct services to the judiciary.Key Responsibilities:Provide...