Customer Service Specialist

7 days ago

Canberra, ACT, Australia beBeeAdministrative Full time $40,000 - $80,000
Job Overview

The Court and Tribunal Services Team plays a pivotal role in the Court's operational structure, with broad responsibility across general federal and family jurisdictions for enquiries management, filed document management, Deputy Registrar Support in Family Law, and providing services directly to the judiciary.

Main Responsibilities
  1. Information Provision: Provide information and advice relating to court services, procedures, processes, and forms, as well as external options, to assist clients in resolving their enquiries and issues.
  2. Case Progression: Progress cases by providing administrative services in accordance with court processes, including document lodgement, enquiries management, Registrar support, and receiving and reconciling court fees and charges.
  3. Complex Case Management: Assist in the management of complex cases through the case management system.
  4. Legislative Application: Work independently within defined rules to apply legislation, guidelines, and court processes.
  5. Issue Identification: Identify issues and contribute to the resolution of problems.
  6. Matter Scheduling: Schedule and prioritise matters for hearing and other interventions to achieve the earliest possible resolution.
  7. Stakeholder Liaison: Liaise with a range of internal and external stakeholders, including Judge's chambers, Registrars and their support staff, managers, legal practitioners, community organisations, and other service providers to assist in the resolution of cases.
  8. Employee Coaching: Coach employees, identify training needs, and provide quality assurance.
  9. Report Compilation: Collate, analyse, and produce reports as required, and
  10. Registrar Assistance: Assist Registrars as required.

  • Customer Service Specialist

    2 days ago

    Canberra, ACT, Australia beBeeCustomerService Full time $45,000 - $85,000

    Deliver Exceptional Customer ExperiencesWe are seeking passionate customer service professionals to join our team. This role is central to delivering exceptional customer experiences and providing expert advice across a range of products and services.Delivering high-quality customer service through inbound calls and other customer touchpoints.Assisting with...

  • Customer Service

    5 days ago

    Canberra, ACT, Australia beBeeSupport Full time

    Job Overview:Support & Growth SpecialistWe are seeking a highly skilled and motivated Support & Growth Specialist to join our team. This is an exciting opportunity for someone who enjoys working in a dynamic environment and has experience providing exceptional customer service.In this role, you will be responsible for delivering top-notch support to our...

  • Sales Customer Service Manager

    1 day ago

    Canberra, ACT, Australia beBeeCustomer Full time $60,000 - $90,000

    Job Description:Key to success in this role is the ability to provide exceptional customer service and support across multiple areas of the business. Key responsibilities include telephone-based customer service, staying up-to-date with regular system updates, creating, reviewing and maintaining training and support resources, managing products including...

  • Procurement Services Specialist

    7 days ago

    Canberra, ACT, Australia beBeeProcurement Full time $84,458 - $99,985

    Procurement Services SpecialistThis role involves providing dedicated end-to-end procurement services to various portfolios. Responsibilities include drafting and reviewing request for quotes, spending proposals, and contracts under supervision. Additionally, you will undertake a quality assurance process on all procurement and contract documentation.The...

  • Customer Service

    4 days ago

    Canberra, ACT, Australia beBeeSupport Full time $80,000 - $100,000

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer service and technical assistance to our clients.About the Role:This is a fantastic opportunity for an individual who is passionate about technology and providing...

  • Energy Customer Service Specialist

    2 days ago

    Canberra, ACT, Australia beBeeCustomerCentric Full time $60,000 - $100,000

    Deliver exceptional customer experiences and provide expert advice on energy plans, products, and services.Key ResponsibilitiesOffer high-quality customer service through inbound calls and other touchpoints.Assist with billing enquiries, payments, and account support.Promote energy plans, products, and services confidently and accurately.Provide feedback and...

  • Financial Services Specialist

    2 days ago

    Canberra, ACT, Australia beBeeMortgage Full time $75,000

    Financial Services SpecialistWe are seeking a highly skilled and motivated Financial Services Specialist to join our team. As a key member of our organization, you will be responsible for providing expert financial advice and guidance to our clients.Manage client relationships and provide personalized financial solutionsDevelop and implement effective...

  • Service Delivery Specialist

    6 days ago

    Canberra, ACT, Australia beBeeDelivery Full time $120,000 - $180,000

    As a Delivery Performance Specialist, you will play a key role in ensuring the seamless execution of services that meet customer needs and expectations.Key ResponsibilitiesConduct comprehensive analyses of current service operations to identify areas for improvement and opportunities for growth.Evaluate future service requirements to ensure services remain...

  • Ambitious Customer Service Specialist

    3 days ago

    Canberra, ACT, Australia beBeeAthlete Full time $45,000 - $80,000

    Casual AthleteWe are seeking ambitious individuals who can bring their enthusiasm to our dynamic environment.Key Responsibilities:Delivering exceptional customer service and building strong relationships with clientsMaintaining a high level of product knowledge and replenishing stock effectivelyEnsuring visual merchandising standards are consistently met in...

  • Service Quality and Customer Experience Specialist

    6 days ago

    Canberra, ACT, Australia beBeeCustomer Full time $65,000 - $98,700

    Job Title: Service Quality Assurance OfficerThis role plays a key part in ensuring our customer service is of the highest standard.The Service Quality Assurance Officer will work to maintain and improve customer service delivery across all channels, ensuring it meets our customer service standards and competency framework.Responsibilities include...