Court and Tribunal Services Professional

1 day ago

Canberra, ACT, Australia beBeeCustomer Full time $60,000 - $95,000
Job Title: Court and Tribunal Services Professional

The Court and Tribunal Services Team plays a pivotal role in the operational structure of the court, with broad responsibility across both general federal and family jurisdictions. Key areas include enquiry management, filed document management, Deputy Registrar Support in Family Law, and providing services directly to the judiciary.

Court and Tribunal Services Professionals work across both general federal and family law enquiries, including all related practice areas in general federal law. The courts and the tribunal have a wide jurisdiction, and professionals must be flexible in their approach to work and willing to learn and adapt to new procedures.

Main Responsibilities:

  • Provide information and advice on court services, procedures, processes, and forms to clients, assisting them in resolving enquiries and issues.
  • Progress cases by providing administrative services in accordance with court processes, including document lodgement, enquiries management, Registrar support, and receiving and reconciling court fees and charges.
  • Assist in the management of complex cases through the case management system.
  • Work independently within defined rules to apply legislation, guidelines, and court processes.
  • Identify issues and contribute to the resolution of problems.
  • Schedule and prioritise matters for hearing and other interventions to achieve the earliest possible resolution.
  • Liaise with internal and external stakeholders, including Judges, Registrars, managers, legal practitioners, community organisations, and service providers to assist in resolving cases.
  • Coach employees, identify training needs, and provide quality assurance.
  • Collate, analyse, and produce reports as required.

Skills and Qualifications:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Knowledge of court processes and procedures
  • Ability to work independently and as part of a team
  • Flexibility and willingness to learn and adapt to new procedures

Benefits:

This is an excellent opportunity to develop your career in a dynamic and challenging environment. You will have the opportunity to work with a talented team of professionals and develop your skills and knowledge in a supportive and collaborative environment.

Others:

Please note that this is a full-time position. We are looking for someone who is able to commit to working 37.5 hours per week.

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