IT Support Professional

1 week ago

Melbourne, Victoria, Australia beBeeSupport Full time $90,000 - $120,000

We are seeking a skilled IT Support Specialist to join our Melbourne-based team and play a pivotal role in supporting the technology function across our diverse group of companies.

In this role, you will report to the Head of Technology and be responsible for providing level 1 and level 2 IT support, monitoring key systems and infrastructure, and overseeing the onboarding and support of users across our national footprint.

You will have the opportunity to step into a level 3 role, supporting Microsoft Azure subscriptions and systems administration for our Atlassian Jira platform. You will work collaboratively, embracing a culture of service, agility, and continuous improvement, and working with external vendors to ensure reliable, secure IT service delivery

To be successful in this role, you will need to have at least 2 years' experience in an IT level 2 support role, ideally within agriculture, mining, apparel or similar industries. You will also need strong Windows 11 OS knowledge, strong Microsoft Office 365 admin skills (Outlook, SharePoint, Teams), a solid understanding of networking concepts and Microsoft Office products, familiarity with ITIL, Microsoft Intune, Entra ID, and Exchange administration, excellent problem-solving, communication, and customer service skills, tertiary qualifications in Information Technology, Computer Science, or a related discipline, basic knowledge of IT infrastructure, enterprise applications (such as Microsoft Dynamics or ERP systems), and cloud platforms including Microsoft Azure is an advantage but not required, experience with Apparel21 ERP, and experience supporting Point of Sale (POS) systems and retail technology solutions.

  • At least 2 years' experience in an IT level 2 support role, ideally within agriculture, mining, apparel or similar industries
  • Strong Windows 11 OS knowledge
  • Strong Microsoft Office 365 admin skills (Outlook, SharePoint, Teams)
  • A solid understanding of networking concepts and Microsoft Office products
  • Familiarity with ITIL, Microsoft Intune, Entra ID, and Exchange administration
  • Excellent problem-solving, communication, and customer service skills
  • Tertiary qualifications in Information Technology, Computer Science, or a related discipline
  • Basic knowledge of IT infrastructure, enterprise applications (such as Microsoft Dynamics or ERP systems), and cloud platforms including Microsoft Azure is an advantage but not required
  • Experience with Apparel21 ERP
  • Experience supporting Point of Sale (POS) systems and retail technology solutions

This is a rare opportunity to join a newly established tech team within a well-established business. You will have room to grow, influence systems, and make a real impact.

We proudly support Australian Defence Force Veterans and encourage applications from those transitioning into civilian careers.

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