Customer Service Ambassador

3 weeks ago


Brisbane, Queensland, Australia Avis Full time
Role Overview

We are seeking a dedicated Customer Service Representative to join our team in Brisbane, Queensland. As the face of Avis Budget Group, you will interact with customers at the rental counter, complete bookings, and provide exceptional customer service.

Key Responsibilities
  • Establish strong relationships with customers by actively listening to their needs and preferences.
  • Provide expert knowledge on Avis Budget Group's services and products, including various add-ons and packages.
  • Communicate effectively with customers, explaining rental procedures and guidelines in a clear and concise manner.
  • Process rentals efficiently and accurately, ensuring a seamless experience for customers.
  • Address customer inquiries and concerns in a professional and courteous manner.
Benefits and Perks
  • A competitive hourly rate, plus loadings and commission incentives.
  • Access to wellbeing programs, including life insurance, discounted health insurance, and superannuation options.
  • A comprehensive employee assistance program (EAP) provided by Converge, offering 24/7 support for mental health and wellbeing.
  • Full training and development opportunities to help you achieve your goals and reach your potential.
  • Employee discounts on car rentals across Avis Budget Group.
Requirements
  • A full and valid driver's license is essential.
  • This is a full-time position, requiring flexibility to work a rotational roster that includes evenings, weekends, and public holidays.
  • The ability to work in a fast-paced environment while delivering exceptional customer service is crucial.
  • Prior experience in retail, hospitality, or customer service is highly valued.
  • Comfortable learning and using computer systems to accurately input rental information.


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