Insurance Expert Career Opportunity

3 days ago


Melbourne, Victoria, Australia beBeeCoaching Full time $90,000 - $120,000
Technical Coach Position Overview

We are seeking a skilled and experienced insurance professional to fill the Technical Coach role within our Commercial Claims team.

This pivotal position involves working closely with the team leader and technical specialists in training, coaching, mentoring, and enhancing capability in managing claims across specialist products such as Property Liability, Injury Liability, and Financial Lines.

Key Responsibilities:
  • Deliver tailored coaching and training programs based on insights from quality reviews, complaints processes, and customer feedback to boost individual and team performance.
  • Collaborate with frontline leaders and technical specialists to develop and implement performance and development plans focused on technical excellence.
  • Design and integrate processes and learning frameworks that align with Commercial Claims business objectives, ensuring long-term effectiveness and sustainability.
  • Conduct capability reviews with senior claims officers, providing actionable insights for continuous improvement.
  • Leverage subject matter expertise to deploy appropriate learning strategies, minimizing operational disruptions while maximizing impact.
Required Skills and Qualifications:
  • Claims management experience is mandatory, particularly in Liability and/or Financial Lines.
  • Regulatory risk and compliance experience is desirable.
  • Complaints handling experience is also desirable.
  • Advanced knowledge of general insurance principles and the end-to-end claims process is essential.
  • Excellent communication and interpersonal skills, with the ability to convey complex information clearly, are required.

We strive to create a diverse, accessible, and inclusive culture, offering flexible work arrangements, career development opportunities, and internal mobility.



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