Customer Service Representative

7 days ago

Adelaide, South Australia Central Adelaide Local Health Network Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Central Adelaide Local Health Network, you will be responsible for providing exceptional customer service to our clients and stakeholders.

Key Responsibilities
  • Provide a range of customer service activities, including telephone answering, result enquiry services, and general enquiry services.
  • Handle a high volume of telephone calls with excellent communication skills and a friendly demeanor.
  • Work under limited supervision, using initiative and problem-solving skills to resolve customer issues.
  • Proven experience in providing quality customer service in a busy environment, with a strong understanding of customer service principles.
Requirements
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Proven experience in a customer-facing role, with a strong understanding of customer service principles and practices.
  • Knowledge of customer service issues and trends, with the ability to apply this knowledge to improve customer satisfaction.
What We Offer
  • A competitive salary and benefits package, including attractive salary packaging options.
  • A strong community-minded culture and values, with a focus on providing world-class care to our clients.
  • Opportunities for career development and growth, with a range of training and professional development programs available.

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