Claims Resolution Specialist
4 days ago
As a Claims Resolution Specialist, you will play a crucial role in assisting customers who have experienced loss or damage to their property and/or belongings.
- Deliver exceptional customer service by providing efficient solutions and responses to customer enquiries.
- Be the first point of contact for customers who have experienced loss or damage to their home and/or contents.
- Triage and progress claims as far as possible on the first call, making things as easy as possible for our customers.
- Provide support to customers with existing claim enquiries within policy entitlements, organisation of repairs & management throughout the life of the claim.
- A passion for delivering exceptional customer service with demonstrated experience in customer-facing roles.
- Proficiency in using computer systems and ability to navigate multiple systems.
- Strong verbal communication skills to listen, build rapport, and effectively convey complex information.
- A high level of resilience, empathy, and adaptability to handle various customer situations.
We offer a flexible work arrangement with minimum onsite attendance once a week, and part-time roles available. Our comprehensive training program includes 7 weeks of full-time paid training before transitioning to the regular shift pattern.
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