Sales and Service Director
2 months ago
At David Jones, we're committed to creating inspired careers that allow our people to thrive. As the Sales and Service Manager, you'll be empowered to deliver a customer-centric environment that maximises sales and service results.
Key Responsibilities- Lead by example by personally delivering on our service principles, engaging with customers, driving sales, and building a loyal customer base.
- Coach and mentor the team to provide expert knowledge and seamless solutions.
- Be visibly present on the selling floor, leading by example and inspiring the team to create warm connections.
- Work collaboratively with the store teams and build strong relationships with stakeholders.
- Look for opportunities for improvement while being commercially aware.
- Work collaboratively with the VM and Logistics teams to ensure the allocated stock is floor-ready within the relevant timeframes.
- Identify areas of opportunities for feedback to the Merchandise team.
- Maintain stock loss awareness by working closely with the sell and support teams to mitigate loss by ensuring proactive measures are implemented.
- Strong coaching skills, including experience leading teams and empowering others to achieve results.
- Demonstrated passion for retail and a desire to provide great customer service.
- Solutions-focused mindset and the ability to provide innovation and effective customer solutions.
- Proven ability to motivate and lead teams and inspire an in-store experience.
- Relevant merchandising and selling skills and key product awareness.
- Strong written, listening, and spoken communication skills.
- Flexibility and adaptability to a fast-paced and evolving environment.
- Competitive remuneration package, including an annual bonus incentive.
- Generous employee discounts across David Jones brands.
- Additional day of leave for your birthday.
- Supportive, flexible, and engaging environment that will support personal/professional development.
- Opportunities to support community partnerships across our Corporate Social Responsibility program.
- Be a member of a company committed to sustainable practices.
- Ongoing training and development to pursue individual ambitions.
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Sales and Service Director
2 months ago
Perth, Western Australia David Jones Full timeAbout the RoleAt David Jones, we're committed to creating inspired careers that allow our people to thrive. As the Sales and Service Director, you'll be empowered to demonstrate your customer obsession and passion for retail by creating an in-store experience that exceeds expectations. You'll successfully deliver a customer-centric environment to maximize...
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