Senior Desktop Support Specialist

4 weeks ago


Brisbane, Queensland, Australia Humanised Group Full time
About the Role

We are seeking a highly skilled Senior Desktop Support Specialist to join our IT team at Humanised Group. As a key member of our team, you will be responsible for providing advanced desktop support, troubleshooting complex technical issues, and guiding junior team members.

Key Responsibilities
  • Provide expert-level desktop support for Windows, macOS, and other operating systems.
  • Troubleshoot and resolve complex hardware and software issues for end-users.
  • Support the deployment and maintenance of IT infrastructure, including PCs, laptops, mobile devices, printers, and peripheral devices.
  • Collaborate with other IT teams to manage system updates, patches, and software rollouts.
  • Assist with network connectivity, VPNs, and remote access support.
  • Manage ticket escalations and ensure timely resolution of issues.
  • Mentor and support junior support staff, sharing knowledge and best practices.
  • Document issues and solutions within the IT ticketing system.
  • Proactively identify areas for system improvement and automation.
About You
  • Proven experience in a Senior Desktop Support or equivalent role.
  • Strong knowledge of Windows, macOS, and mobile device management.
  • Familiarity with networking principles (TCP/IP, DNS, DHCP).
  • Experience in Active Directory, Office 365, and remote desktop tools.
  • Exceptional problem-solving skills and a proactive approach to troubleshooting.
  • Excellent communication skills and the ability to work collaboratively across teams.
  • Ability to manage multiple tasks efficiently and effectively.
What We Offer
  • Hybrid WFH arrangement.
  • Central location with easy access to public transport.
  • Inclusive employee programs.
  • The opportunity to work for a company that provides a good cause for the community.
  • Casual Fridays.
  • Collaborative culture.
  • Social clubs.


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