Senior Desktop Support Specialist
4 weeks ago
We are seeking a highly skilled Senior Desktop Support Specialist to join our IT team at Humanised Group. As a key member of our team, you will be responsible for providing advanced desktop support, troubleshooting complex technical issues, and guiding junior team members.
Key Responsibilities- Provide expert-level desktop support for Windows, macOS, and other operating systems.
- Troubleshoot and resolve complex hardware and software issues for end-users.
- Support the deployment and maintenance of IT infrastructure, including PCs, laptops, mobile devices, printers, and peripheral devices.
- Collaborate with other IT teams to manage system updates, patches, and software rollouts.
- Assist with network connectivity, VPNs, and remote access support.
- Manage ticket escalations and ensure timely resolution of issues.
- Mentor and support junior support staff, sharing knowledge and best practices.
- Document issues and solutions within the IT ticketing system.
- Proactively identify areas for system improvement and automation.
- Proven experience in a Senior Desktop Support or equivalent role.
- Strong knowledge of Windows, macOS, and mobile device management.
- Familiarity with networking principles (TCP/IP, DNS, DHCP).
- Experience in Active Directory, Office 365, and remote desktop tools.
- Exceptional problem-solving skills and a proactive approach to troubleshooting.
- Excellent communication skills and the ability to work collaboratively across teams.
- Ability to manage multiple tasks efficiently and effectively.
- Hybrid WFH arrangement.
- Central location with easy access to public transport.
- Inclusive employee programs.
- The opportunity to work for a company that provides a good cause for the community.
- Casual Fridays.
- Collaborative culture.
- Social clubs.
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Senior Desktop Support Specialist
4 weeks ago
Brisbane, Queensland, Australia Humanised Group Full timeAbout the RoleWe are seeking a highly skilled Senior Desktop Support Specialist to join our team at Humanised Group. As a key member of our IT department, you will be responsible for providing advanced desktop support, troubleshooting complex technical issues, and guiding junior team members.Key ResponsibilitiesProvide expert-level desktop support for...
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Senior Desktop Support Specialist
2 months ago
Brisbane, Queensland, Australia Humanised Group Full timeAbout the RoleWe are seeking a highly skilled Senior Desktop Support Specialist to join our IT team at Humanised Group. As a key member of our team, you will be responsible for providing advanced desktop support, troubleshooting complex technical issues, and guiding junior team members.Key ResponsibilitiesProvide expert-level desktop support for Windows,...
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