Senior IT Support Specialist

1 week ago

Brisbane, Queensland, Australia BESIX Infra Full time

Job Title: Senior IT Support Specialist

BESIX Watpac is seeking a skilled Senior IT Support Specialist to join our Information Technology team. As a key resource, you will provide exceptional delivery of IT operations and service to improve business outcomes.

The key responsibilities of this position include:

  • Providing first, second, and minor third-level support and handling of IT incidents and service requests.
  • Performing first-level technical and desktop support for overflow calls and tickets.
  • Responding to complex technical problems and resolving incidents escalated from the Service Desk team.
  • Working closely with the Service Desk Team Leader on opportunities for improvements within the team.
  • Training staff on the use of hardware, software, and remote access used throughout the business.
  • Creating and maintaining Service Desk documentation for both IT and end-user use.

Qualifications:

The incumbent in this role will require the following qualifications and experience:

  • Tertiary qualifications in an IT-related field or equivalent experience within a similar role.
  • A strong knowledge of technical infrastructure from desktop, servers to firewall.
  • Experience in the installation and maintenance of Microsoft Windows operating systems.
  • Ability to communicate and build effective relationships at all levels of the business.
  • Demonstrate a high level of problem-solving abilities within a small solution-focused team environment.

Benefits:

Along with a competitive remuneration package and long-term career development opportunities, our employees enjoy access to the following benefits:

  • Wellbeing Days - three additional leave days per year.
  • Awards and Recognition Program, rewarding employees who bring our values to life.
  • Access to a wellbeing program including annual skin checks and flu vaccinations.
  • Corporate discounts to gym memberships, meal subscriptions, and more.
  • Social events and Family Days.

At BESIX Watpac, we are committed to fostering a workplace where everyone is valued, supported, and respected. By embracing all ages, gender, ethnicity, religion, sexual orientation, education, and appearance, our people feel safe, empowered, and motivated to be their best. If you're excited about this role and believe you would be a great fit with BESIX Watpac, we encourage you to apply.

BESIX Watpac acknowledges the traditional custodians of the land on which we live and work, and we pay respect to the Elders past, present, and emerging.

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