Social Media Customer Support Specialist

4 days ago

Hobart, Tasmania, Australia beBeeCustomer Full time $57,000 - $73,000

At the forefront of our dynamic social media team, we are seeking a seasoned customer support professional to drive brand advocacy and customer satisfaction.

Key Responsibilities:
  • Provide exceptional customer service for various issues and general inquiries
  • Detect and escalate potential brand and reputational risks
  • Communicate in a unified brand tone across all interactions, posting on Facebook, Twitter, and Instagram
  • Offer tailored solutions to customers and assist in resolving trending complaints
  • Adhere to verification processes for prompt resolution of complex customer communications

We are looking for a positive role model who excels in collaboration and possesses excellent written and verbal communication skills. If you're passionate about the world of social media and confident in your ability to multitask on a computer, we'd love to hear from you.

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