
Care Services Liaison Professional
1 week ago
Job Summary:
We are seeking a highly skilled liaison professional to guarantee the delivery of high-quality care services that meet and exceed the expectations of our clients, customers, and stakeholders.
Main Responsibilities:
- Provide personalized information about care services and collaborate with new and existing service users to review and plan their needs
- Conduct comprehensive client intake assessments and develop tailored care plans in consultation with clients and their family members
- Regularly review and adjust care plans based on changing client needs, goals, and preferences
- Undertake phone assessments for new and existing clients based on referrals received
- Complete all necessary documentation for intake and assessment protocols using prescribed tools and databases
- Promote seamless and positive experiences for clients by providing expert advice on care planning and coordination
Key Requirements:
- Demonstrated ability to assess, plan, and evaluate care with clients, family members, and other relevant individuals or groups
- Strong understanding of community-based services and referral pathways
- Excellent organizational and time management skills, including experience with scheduling, rostering, and reporting activities
- Administrative experience in information sharing, report writing, and data entry
- Ability to work independently and as part of a team, both on-site and off-site as required
Benefits:
- Generous annual leave entitlements, including 5 weeks paid leave and annual leave loading
- Optional salary packaging, meal entertainment cards, and novated leases
- Discounted private health insurance
- Uniform allowance and laundry facilities
- Access to an Employee Assistance Program (EAP)
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