Enterprise Service Manager

2 weeks ago


Canberra, ACT, Australia Aris Zinc Full time

Arsenals and strategy division at Aris Zinc seeks a highly experienced Systems Analyst for Enterprise Service Manager with NV1 clearance to join their Canberra operations.

Key Responsibilities

  • To provide expert analysis on systems and business processes, utilising comprehensive knowledge of ITIL and related technologies to drive process improvement initiatives within the organisation.

Selection Criteria

  • Proven experience in undertaking similar roles within Commonwealth agencies or Government Departments, coupled with exceptional expertise in systems and/or business analysis.
  • Demonstrated success in implementing service management tool uplifts, facilitating effective stakeholder engagement and driving organisational transformation projects.

Essential Skills

  • Mastery of Visio, JIRA and BPM tools including BPMN and UML, with excellent facilitation, influencing, communication and negotiation skills.
  • ITIL certification and prior experience supporting user acceptance testing are highly desirable.

Contract Details

  • This 12-month contract offers an exciting opportunity to contribute to the growth and development of Aris Zinc's Canberra office.
  • The ideal candidate will possess exceptional stakeholder management skills, ability to effectively communicate complex ideas, and be well-versed in leading business improvement initiatives.

About Us

Aris Zinc is a trusted recruitment agency championing people-first approach, providing end-to-end services that empower individuals to achieve their aspirations. We welcome applications from diverse backgrounds, including Indigenous Australians and those living with disabilities.



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